Shipping Policy

In these terms and conditions, unless specifically stated otherwise:

"we" or "us" shall mean n_de™, trading as n_de™ Online (Pty) Ltd, and "you" or "your" shall mean the customer; and "products" means the products offered by us for purchase on the n_de™ website from time to time.
1.1. Delivery within South Africa:

1.1.1. For all orders over the value of R575 including VAT, delivery costs are FREE (central location within South Africa);

1.1.2. For all orders UNDER the value of R575.00 including  VAT, an additional cost for shipping will be for you account;
2.2. Delivery outside of South Africa: all shipping and delivery costs are for your own account, in accordance with clause 3.2 below.
3.1. Inside the borders of South Africa:

3.1.1. We shall use our best endeavours to ensure that all products purchased on the n_de laser website: will be delivered to major city centres within a reasonable timeframe. We aim to get you your order within 5 working days at most; however courier delays are outside of our control; 

3.1.2. By placing an order, you understand and agree that any person other than yourself who receives the products at the delivery address nominated by you to us, shall be conclusively presumed to be authorised to accept delivery on your behalf. 

3.1.3. Should no one be in attendance at your nominated delivery address at the time of delivery, the products will be retained by us and a notice will be left at the delivery address to this effect or communicated via email or phone;

3.1.4. We reserve the right to charge an additional delivery fee should we be required to make a further delivery if no one is at your nominated delivery address to receive the products on the agreed delivery day.   

3.1.5. Our liability for failing to deliver the products on the agreed delivery day, or at all, is limited to ensuring that the products are delivered at a later agreed time at no additional charge to you. 

3.1.6. You are obliged to ensure that you or an authorised person shall be in attendance at the delivery address during the agreed delivery day and that appropriate access to the delivery address will be made available to our delivery team.

3.1.7. Any person accepting delivery of the products at the delivery address nominated by you shall be requested to confirm his/her acceptance of the products, and that the products were in a satisfactory condition by signing & printing his/her name on the accompanying delivery slip, failing which the products shall not be released into his/her custody. 

3.1.8. Should you instruct us to make a delivery to any person or address other than the person or address originally nominated by you for delivery (for instance, to a neighbour), we shall not be liable for any loss or damage, or for any discrepancy in the order, arising out of delivery to an alternative person or address.

3.2. Outside the borders of South Africa:
We can Ship goods directly to you via DHL or FEDEX at an additional charge, please contact us for a quote and direct your email to

4.1. While we will make every effort to ensure that the information supplied on the n_de™  website is accurate, where delays (including, without  limitation, delays arising out of stock shortages) may affect your order, we will inform you of same as soon as is practicable after we become aware of such delay, and you shall be entitled, at your election, to:

4.1.1. cancel the order and be refunded any monies already paid by you in that regard, together with interest thereon at the rate prescribed in the Consumer Protection Act from time to time; or
4.1.2. continue with the order, and accept delivery of the products concerned
at a later date.

5.1. Risk in and to the products shall pass to you upon acceptance of delivery of the products at the delivery address nominated to us by you.

5.2. Ownership in and to the products shall pass to you upon receipt, by us, of the purchase price payable in respect of the products concerned.