Return/Refund Policy

1. 90 DAY GUARENTEE ON THE n_de™ IPL LASER HAIR REMOVAL HANDSET:

Our 90 day guarantee is in place for your peace of mind, we get that a device as great as our n_de™ IPL Laser Hair Removal Handset sounds too good to be true, so if you are unsatisfied with your purchase we offer a full refund on your product.

How to claim your refund:

1.1. Trial your product for at least 70 Days from date of delivery, but for no more than 90 days.

1.2. If you are not completely satisfied by the performance of your n_de product, email a customer care representative at: info@nude-online.com

1.3. Once you have gone through the approval process, return the product (in its original packaging and with all its parts) via a trackable mail service within 14 days from receiving the address provided to you by our customer care representative. We cannot pay for the return shipping cost and it will be for your own account and non-refundable.

1.4. Incomplete, indecipherable or illegible claims will be deemed invalid.

1.5. Once returned, your product purchase price of the n_de™ IPL Laser Hair Removal Handset will be refunded to you.

If your item arrives damaged or is malfunctioning. We offer a 1 year limited warranty for all our IPL devices. The warranty covers only defects in workmanship and materials. It does not apply to products which have been damaged due to unreasonable use or by intention nor does it cover dissatisfaction with the product.

DO NOT RETURN THE PACKAGE BEFORE CONTACTING US, WE CANNOT GUARANTEE PROCESSING YOUR REFUND WITHOUT PRIOR APPROVAL,  IN WRITING, VIA EMAIL.

 

2. RETURNS, CANCELLATION AND COOLING OFF PERIOD:

The above is only applicable to the IPL Laser Hair Removal Handset, all other items on our site are subject to a to the below:

2.1. You may, for a period of 7 (seven) days after delivery of any products ordered, cancel the order concerned for any reason whatsoever, and return the products in question or alternatively request that they be collected by our delivery team, and we shall, subject always to the provisions of clause 1.5 below, refund to you the full amount, swop out the product, or give store credit to the same value as the product was bought for, less any direct costs incurred by us in collecting the products, should you have requested us to collect same.
      

2.2. If, after expiry of the 7 (seven) day period contemplated in clause 2.1. above, you are for any reason dissatisfied with a product purchased on the n_de website, you may return it, or alternatively request that it be collected by our delivery team if based in Cape Town.

2.3. n_de reserves the right to reject products returned in terms of clause 1.2 above, where such products are returned more than 10 (ten) working days after their delivery date, save for those products as are returned due to their being defective, which are provided for in clause 1.7. below. 

2.4 To arrange for collection by the delivery team (within Cape Town only), please contact us at info@nude-online.com
2.5. Any product returned must be in its original product packaging, unused, save for a defective product, and in the condition in which it was received
at the time of delivery to you, failing which we reserve the right to:

              2.5.1. refuse to accept the return of the product concerned; or
              2.5.2. impose a reasonable charge in order to cover any re-packaging
                        costs incurred by us. 

We reserve the right to require proof of purchase of any products being returned after expiry of the 7 (seven) day period contemplated in clause 2.1 above. 
2.6. A refund for the product returned in accordance with the provisions of
this clause 1 will be credited to you.
Defective Products 

2.7. We will accept returns of any defective products for a period of 180 (one hundred and eighty) days after the date upon which the products in question were delivered to you. Should you return a defective product to us, we shall, at your election, either:

        2.7.1. replace the product at our expense, provided that stock of such
                  products remains available at the time at which the defective product
                  is returned; or

        2.7.2. provide you with a full refund for the product concerned.
3. STOCK AVAILABILITY & REFUNDS

3.1. By placing an order on the n_de™ website, you acknowledge and agree that stocks of all products on offer on the n_de™ website are limited.
3.2. We shall use all reasonable efforts to discontinue the offer of a product, as soon as the stock of the product concerned is no longer available. 

3.3. However, should products still appear on offer after stocks thereof are sold out, we shall have no liability in respect of the unavailability of the product concerned, provided that we shall notify you of the unavailability of the product as soon as practicably possible after we become aware thereof, and refund to you monies actually paid by you in consideration for the unavailable products, where we are unable to fulfill orders placed, not later than 30 (thirty) days after notifying you of the product’s unavailability.

4. SPECIAL OFFERS & REFUNDS

4.1. We shall not be liable for the sale of products at lower and/or temporary discount prices where you, for any reason whatsoever, are unable to conclude an agreement of sale with us in respect of the products concerned prior to such prices being increased. 

4.2. If we supply a product other than the product actually ordered by you, or if a product is in any way faulty or damaged, we will, at your election, exchange it for the correct or non-defective one, as the case may be, or refund to you the full purchase price paid for the product, including delivery costs.

Email us at info@nude-online.com for more information.